Avoiding Mistakes with ITIL (IT Infrastructure Library)
ITIL is best practice advice and guidance. It is a common mistake to take as prescriptive. Needs adapted/customised to be organisation specific. So is not a silver bullet. Not a standard. You cannot be ITIL compliant. You need to adopt and adapt components of ITIL. Decide on the ITIL tools you are going to use and then modify them to suit. Continue reading