Avoiding Mistakes with ITIL

Avoiding Mistakes with ITIL (IT Infrastructure Library) ITIL is best practice advice and guidance. It is a common mistake to take as prescriptive. Needs adapted/customised to be organisation specific. So is not a silver bullet. Not a standard. You cannot be ITIL compliant. You need to adopt and adapt components of ITIL. Decide on the […]

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September 3, 2010